Refund policy

Thanks for shopping at Paradise Kitchens, If you are not entirely satisfied with your purchase, we are here to help.

Returns

• You have 7 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging with no damage to the product or packaging occurred.
• Your item needs to have the receipt or proof of purchase.
• For any non-stock items there is a 20% restocking fee applicable to all returns.

Refunds

• Once we receive your item, we will inspect it and notify you that we have received your returned
  item. We will immediately notify you on the status of your refund after inspecting the item.
• If your return is approved, we will initiate a refund to your credit card (or original method of payment).
• You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

If you wish to return an item, we are happy to exchange, provide store credit or refund items in new, unused and original condition within 30 days from the date of your order. This condition is subject to the supplier if the item is an order-only item.

Any applicable restocking fees which is usually 20% and return shipping costs must be covered by the buyer.

For more information on delivery and returns, please contact us.

Contact Us

If you have any questions on how to return your item to us, contact us on (02) 9757 4400 or feel free to send an email through sales@paradise-kitchens.com.au to our team members.